Dispatch
Our international website ships worldwide to over 100 countries.
All orders are shipped via DHL Express Delivery (please allow 2-3 working days for deliveries within the UK and 2-5 working days for the rest of the world). Please note that slight delays may occur during our sale periods.
Delivery
Delivery charges will be applied as follows:
UNITED KINGDOM: 8 GBP
EUROPEAN UNION: 9 EUR
UNITED STATES: 10 USD
REST OF THE WORLD: 10 GBP
Deliveries are made between 9am – 6pm on working days and require a signature upon delivery. If you opt for delivery without a signature SALONI is not liable for any lost or misplaced packages. If the first delivery attempt is missed, the courier will leave a note to the receiver’s attention detailing clear instructions on how to arrange a redelivery.
Address changes once the order has been placed will be done at our discretion, if we are able to do so. If you need to make a change, please contact our Customer Care team as soon as you can.
Monday-Friday: 10am-5pm GMT
Saturday: 10am-2pm GMT
Sunday and Bank Holidays: Closed
Tel: +44 (0) 7555032736
Email: customercare@salonilondon.com
Returns Policy
We hope you enjoy your order, but if you do decided to return anything please refer to our policy below.
You have 14 days from receiving your order to arrange your return.
All returns are subject to the following conditions:
- Item(s) are in new and unworn condition
- All correct garment tags, security tags and packaging are in place and attached
- Item(s) must have been purchased from saloniworld.com
Returning Your Purchase
Please follow the below steps when returning your purchase.
If your return is from the UK and relates to an order placed on or after 4th June 2024:
- Please access the returns portal link here and follow the instructions. Your order number must include the # followed by your 5-digit order number. Please use the email address associated with your order. Once you have registered your return please use the prepaid DHL return label located in your parcel.
If your return is from the USA/ Europe/ Rest of World:
- Please access the returns portal link here and follow the instructions. Your order number must include # followed by your 5-digit order number. Please use the email address associated with your order. Once you have registered your return please use the prepaid DHL return label located in your parcel.
To ensure that your return is insured by our policy and received without delay, item(s) must be sent using our return service and in our packaging provided. Please use the DHL return label located within your order. If you organise your own return method, SALONI will not be liable for any loss.
Please email customercare@salonilondon.com if you wish to use any alternative return methods.
Receiving Your Refund
Receiving Your Refund
Your refund will be credited to the original payment method, excluding any shipping costs, customs and duties. Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return. Any currency conversion loss will not be covered in the refund. Additionally from the 4th June 2024 we are introducing a refund charge of £10 per return.
Keep in mind that refunds may take up to 14 working days to show in your account due to varying processing times between payment providers.
Exchanges
We currently do not offer an exchange service. If you would like to make an exchange, you must first return the original item(s) and place a new order. You will be refunded for the original item in accordance with our returns policy.
Quality Control
Our team strives to provide the highest quality control to our products. Before your order is shipped to you, each item undergoes a stringent quality check by our manufacturers and packing team. Therefore, any damage to returned garment(s) will indicate that the garment has been worn.
Faulty & Damaged Returns
Item(s) are classified as faulty if they are received with a manufacturing fault. If you receive an item which is defective, please contact our Customer Care team immediately at customercare@salonilondon.com with your order number, images showing the fault and a description. Once we have received the email, we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of an exchange or refund.
If an item shows signs of wear, damage, or other issues not related to manufacturing faults, it may be returned at your cost/or we may withhold up to 40% of your refund. However, items damaged due to normal wear and tear, incorrect use, or improper washing are not considered faulty or damaged.
Frequent Returns
SALONI strives to offer timeless and classic additions to your wardrobe. Our garments are meticulously checked before we send them to you, and we work to ensure that all sizing information provided on our site is accurate.
If we notice a high returns rate on your account, we may deactivate your account and refuse any future orders until our Customer Care team contacts you to assess the situation further and understand what is not working for you.
Contact our Customer Care team for any queries.
Email: customercare@salonilondon.com
Call or WhatsApp: +44 (0) 7555 032736
Hours of Operation:
Monday-Friday: 10am-5pm GMT
Weekends and Bank Holidays: Closed
We will aim to respond to your query within 48 hours.