Placing an Order
  • Do I Need to Create an Account to Place an Order?

    You do not need to create an account to make a purchase. However, we recommend that you set up a SALONI account in order to manage all aspects of your account including saving your payment information, address details and reviewing your order history.

    Create Account
  • How Do I Place an Order?

    Placing an order is easy, simply follow these steps:

    1. Shop by browsing through any of our product categories and view more detail on each product page. Alternatively, throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code, if you know it.
    2. Add your chosen size to your shopping bag by clicking on the ‘ADD TO BASKET’ button.
    3. Review the items you have selected by clicking on the ‘MY BASKET’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
    4. To finalise your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions.

    If you would prefer to place your order by telephone, please call our Customer Services team on +44 (0) 207 253 7050, who are available to help 10am - 6pm, Monday to Friday (excluding bank holidays)

    Call Us
  • Can I Include Gift Wrap or a Gift Message With My Order?

    Whilst we are always striving to improve our online experience, we currently we do not offer gift cards nor gift packaging.

  • How Will I Know That My Order Has Been Placed Successfully?

    Your order has been placed once you have successfully entered your payment details and received confirmation on the last stage of the checkout page.

  • Can I Cancel or Amend Any of My Order Details?

    Please email customercare@salonilondon.com if you need to make any amends to your order and we will happily respond within 48 hours.

Payment and Account
  • Which Payment Methods Are Accepted?

    We accept all American Express, Visa and MasterCard payment methods. For customers in the US, we also accept Discover.

  • Is It Safe to Use My Credit Card?

    The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Saloni uses Sage Pay to protect the data you send to us over the internet.

  • Is My Personal Information Kept Private?

    Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

    Go to ‘Privacy Policy’
  • Which Currency Can I Use to Place My Order?

    Currently, all orders placed online are in GBP. Please email customercare@salonilondon.com if you have further questions and we will happily advise.

  • When Will My Order Be Charged?

    Your order will be charged as soon as you have successfully entered your payment details and received confirmation on the last stage of the checkout page. Please allow 48 hours for this to pull through to your bank account.

  • What Should I Do If I’ve Forgotten My Password?

    Please click on the ‘Forgot Password’ link on the ‘Sign In’ page and follow the instructions. Should you experience any issues with accessing your account following this, please contact Customer Care.

    Go to ‘Sign In
Delivery
  • Can I Amend My Delivery Address Once the Order Has Been Placed?

    If you need to amend your delivery address, please email customercare@salonilondon.com and we will reply with a solution within 48 hours.

  • How Will I Know the Delivery Times and Charge?

    All orders are shipped via DHL Express Delivery and please allow up to 2 working days for your order to arrive.

    Delivery charges will be applied as follows:

    UNITED KINGDOM: £9.95
    EUROPEAN UNION: £9.95
    UNITED STATES & CANADA: £19.95
    REST OF THE WORLD: £19.95

  • Will i have to sign for my order?

    Yes, all orders will need to be signed for.

  • Will There Be Additional Duties or Taxes Payable on My Purchase?

    For any order placed within the UK and EU, we assume all duties and taxes and this is included in your final checkout price. For orders placed outside of the UK and EU, additional taxes and duties may be charged and are changeable based on your location.

  • How Can I Track the Delivery of My Order?

    You can track your order by following the tracking link in the body of your order confirmation email. If you have any questions on the delivery status of your order, please email customercare@salonilondon.com and we will happily advise further.

  • Which Carrier Do You Use?

    We currently use DHL as our shipping partner

  • Will All Items from My Order Be Shipped Together?

    If you purchase multiple items within the same order, your items will be shipped within the same order. If you purchase multiple items across different orders, these will be shipped separately as per your order transaction.

  • What Should I Do If I Receive an Incorrect or Faulty Item?

    We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact Customer Care with the following information.

    • Your proof of purchase/order number
    • A short description of the issue
    • Supporting images

    Our Customer Services Team will then be in touch to advise the next steps.

    All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

    If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.

Returns and Exchanges
  • What Is the Online Returns Policy?

    Our full returns policy can be found by following this link here.

  • Can I Return an Item Purchased in the Sale?

    We will happily refund all items, including Sale purchases, provided they are returned in their original state and pass quality control at our warehouse.

    • Will I Receive a Full Refund?

      Our full returns policy can be found by following this link here.

      • Can I Exchange My Order?

        Whilst we are constantly striving to improve, we currently do not offer exchanges. Our full returns policy can be found by following this link here.

Products and Availability
  • Where Can I Find Sizing Information?

    Please find our size guide here.

  • Can I Still Order a past Season Item?

    Please email customercare@salonilondon.com and we will happily check stock availability for you.

  • What Should I Do If I Experience an Issue with My Product?

    We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact Customer Care with the following information.

    • Your proof of purchase/order number
    • A short description of the issue
    • Supporting images

    Our Customer Services Team will then be in touch to advise the next steps.

    All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

    If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return

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