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Returns Policy

 

We hope you enjoyed your order, but if you have decided to return anything please refer to our policy below.

Please contact us within 14 days from the delivery date to arrange your return. You will have an additional 14 days to return the item(s). Any returns outside this timeframe will not be accepted.

All returns are subject to the following conditions:

  • Item(s) are in its new and unused condition
  • All correct garment tags, security tags and packaging are in place and attached
  • Item(s) have been purchased from saloniworld.com

Returning Your Purchase

Please follow the below steps when returning your purchase:

If your return is from outside the UK

  • Please follow the returns portal link here and follow the instructions. Your order number must include # followed by your 5 digit order number

If you return within the UK:

  • Fill in the Returns Form and include it in the parcel
  • Use the DHL return label located in your parcel

To ensure that your return is insured by our policy and without delay, item(s) must be sent using our return service in our packaging provided. If you organise your own return method, SALONI will not be liable for any loss.

Please email customercare@salonilondon.com if you wish to use any alternative return methods and send your purchase to the following address:

Saloni Returns, 610 River Gardens, Feltham, TW14 0TH.

Receiving Your Refund

Your refund will be credited to the original payment method, excluding any shipping costs, customs, duties, or sales taxes. Any conversion loss will not be covered in the refund. Please note for UK customers a refund charge of £7.95 per parcel will be deducted from your refund amount and that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

Exchanges

We currently do not offer an exchange service. If you would like to make an exchange, you must first return the original item(s) and place a new order. You will be refunded for the original item in accordance with our returns policy.

Quality Control

Our team strives to provide the highest quality control to our products. Before your order is shipped to you, each item undergoes a stringent quality check by our manufacturers and packing team. Therefore, any tears on the garments will indicate that the garment has been worn.

Faulty/Damaged Returns

Item(s) are classified as faulty if they are received with a manufacturing fault. If you receive an item which is defective, please contact our Customer Care team immediately at customercare@salonilondon.com with your order number and images showing the fault and a small description. Once we have received the email, we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of exchange or refund.

If the piece has been worn and has a tear this is not considered a manufacturing fault. Item(s) damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged. SALONI silk pieces are delicate and should be handled with care, for more information on how to care for your silk pieces, see our garment care guide here. We reserve the right not to accept any return if the product shows signs of wear and tear, we may make a reduction to your refund or offer to return the item to you at your cost. 

We offer repair for any embroidery pieces. Please contact us with any queries on embroidery repairs.

Frequent Returns

SALONI strives to offer timeless and classic additions to your wardrobe that have been meticulously checked before we send them to you, as well as our working hard to ensure that our sizing information provided on our site is accurate.

If we notice a high returns rate on your account and continued breach of our terms and conditions, we may take action to deactivate your account and refuse any future orders until our Customer Care team contacts you to understand the situation further and understand what’s not quite working for you.

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