PRIVACY POLICY
Privacy Policy
SALONI is committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data.
The Website is operated by Pondicherry Designs Ltd (we, us, our), a company incorporated in England & Wales with company number 06971087 and registered office at 1-5 Clerkenwell Road, London, EC1M 5PA. Where we decide the purpose or means for the processing of the personal data that you provide when using our service, we are the “data controller”. As data controller, we will comply with all applicable data protection laws. This policy should be read together with our Terms & Conditions.
Our Website may contain hyperlinks to third party websites. These websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our Website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would recommend that you review their respective privacy policies.
If you have any questions or comments about this privacy policy, please email us at customercare@salonilondon.com
What Information Do We Collect?
We collect, keep, use or share information that we need for business purposes, when you’ve explicitly consented us to do so, or when we’re legally obliged to:
If you have an account with us: your name, date of birth, email address, billing/delivery address, orders and telephone numbers.
If you join our Rewards program.
When you place an order, we receive your name, e-mail address, mailing address and product details. We do not receive your credit card details for online orders. Our payment provider(s) processes these on our behalf.
We collect data if you contact us via Customer Care/Social Media/WhatsApp.
We collect data if you interact with us via social media channels. Social media sites typically have their own privacy policies explaining how they use and share information.
Information gathered by the use of cookies in your web browser. See our Cookies Policy here for more information.
We collect anonymised information about your internet connection and browser as well as the country where your computer is located, the web page(s) viewed during your visit and search terms you may have used to access the site. You can read more detail on how we collect this anonymised data using Google Analytics in our Cookies Policy.
How Do We Use Your Information?
Data regulations mean that we are allowed to use and share your personal information only where we have a specific reason to do so. As such, we use your information in a variety of different ways:
To verify your identity.
To process any orders that you make on our website. If we don’t collect your personal data at checkout, we will be unable to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product you ordered and we may keep your details for a reasonable period afterwards to fulfil any contractual obligations such as refunds.
To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond to you. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests and to protect our customers from fraud.
With your consent, to send you personalised communications by email in relation to SALONI. We do this on the basis of consent. (You can opt out of our email communications at any time using the relevant links in our email newsletters).
To comply with our contractual or legal obligations to share data with law enforcement.
How Do We Protect Your Personal Data?
We treat your data with a huge amount of care and take appropriate steps to protect it.
We secure access to all transactional areas of our website using https technology.
Access to your personal data is password protected.
All financial transactions via our e-shop are handled directly by our payment service providers (Shopify Payments, Global E, PayPal, Apple Pay).
How Long Do We Keep Your Personal Data For?
We will hold onto your data for as long as you have your account with us. Any communications with us via Customer Service channels will be held for a maximum of 3 years.
Who Do We Share Your Personal Data With?
We work with a number of trusted partners who support our business.
Payment service providers (including Shopify Payments, Global E, PayPal and Apple Pay) and delivery companies (including DHL).
Professional service providers such as marketing agencies.
Companies approved by you such as social media sites (if you choose to link your account to us) to show you products that might be of interest to you whilst browsing the internet. This is based on your marketing consent or your acceptance of cookies on our website. See our Cookies Policy here for more information.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please refer to the below links.
https://rakutenadvertising.com/legal-notices/services-privacy-policy/
https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/
What Are Your Rights Over Your Personal Data?
You have a number of rights relating to the use of your personal information on SALONIWORLD.COM:
The right to be informed about how your personal information is being used by the site.
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information we hold about you (most of this can be actioned through your online account).
The right to request that we delete your data.
The right to withdraw marketing consent.
The right to complain to your data protection regulator. In the UK, this is the Information Commissioner’s Office and you can find out more about these rights at www.ico.org.uk
Security
Our site uses software to provide high level encryption technology.
We will never contact you by email to ask you to send or confirm any personal details without first verifying your identity and your willingness to do so.
We may contact you with order queries from time to time. Never send sensitive information such as passwords or credit card information by email.
Where you have created an account or password you are responsible for keeping this information confidential.