FAQ'S
Placing An Order
You do not need to create an account to make a purchase. However, we recommend that you set up a SALONI World account in order to streamline the ordering process, which allows you to save your payment information, address details and view your order history.
Create accountOur standard order processing time is 2 to 5 business days depending on shipping location.
UK: 2-3 business days
Rest of World: 2-5 business days
Orders placed after 12pm GMT on Friday or over the weekend will be shipped the following Monday. Please note dispatch times can vary during sale periods.
Once your order has been shipped, you will receive an email with your shipment’s tracking information, so you can stay up to date with the progress of your delivery.
In the UK, if you place your order before 12pm on weekdays we will aim to dispatch it on the same day and you should receive it by the following day. Orders placed after 12pm may take 2 working days to be delivered. Orders placed on a Friday afternoon or over the weekend will be shipped the following Monday. Please note that this can vary during our busier periods. If you need your order urgently it is always best to contact our Customer Care team who will do their best to help.
Whilst we are always striving to improve our online experience, we currently do not offer gift wrapping.
Simply enter your unique gift card code at checkout and the value of your gift card will be deducted from your order total. Please note that promotional codes or discounts cannot be applied to the purchase of a gift card. Gift cards are valid for 1 year and are non-returnable, non-refundable and cannot be exchanged for cash.
You will receive an order confirmation email which will include your order number and billing information. If you do not receive a confirmation email after placing an order, please contact our Customer Care team for further assistance.
Please contact our Customer Care team within one hour of placing your order if you need to make any amendments and we will do our best to help. However, we are unable to guarantee any order amendments.
We are only able to deliver to one shipping address at a time.
By pre-ordering a product, you are reserving and paying for the product before it is received at our warehouse. As soon as the item is received at the warehouse your shipment is dispatched. Please note if you order multiple items at once and one of these is on pre-order, the whole order is held until all items can be dispatched together. If you would like to receive some items sooner than others, please contact our Customer Care team who will be happy to help.
Payment And Accounts
We accept PayPal, American Express, Visa and MasterCard payment methods. For customers in the USA, we also accept Discover.
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
Go To 'Privacy Policy'You can shop in your local currency. This will update automatically based on your GEO location and you can also manually adjust it at the top right-hand corner of our website. Please email customercare@salonilondon.com if you have further questions and we will be happy to advise.
Your order will be charged as soon as you have successfully entered your payment details and received confirmation on the last stage of the checkout page. Please allow up to 48 hours for this to show in your bank account.
Please click on the ‘reset here’ link on the Login page and follow the instructions. Should you experience any further issues whilst accessing your account please contact our Customer Care team.
Go To 'Sign In'Delivery
Please contact our Customer Care team within one hour of placing your order if you need to make any amendments to your address and we will do our best to help. We are unable to guarantee any order amendments.
All orders are shipped via DHL Express Delivery. Depending upon shipping location, please allow up to 5 working days for your order to arrive. Deliveries are made between 9am – 6pm on working days and a signature is required upon delivery. Please contact Customer Care prior to placing your order if you have any queries.
Delivery charges will be applied as follows:
UNITED KINGDOM: 8 GBP
EUROPEAN UNION: 8 GBP
UNITED STATES: 8 GBP
REST OF THE WORLD: 10 GBP
Yes, all orders need to be signed for. If you would prefer not to sign for your delivery, you can remove the signature requirement. Once you do so, SALONI and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
If the first delivery attempt is missed, the courier will leave a note to the receiver’s attention detailing clear instructions on how to arrange a redelivery.
For any order placed within the UK, Europe, Australia, Canada, New Zealand and continental USA we assume all duties and taxes, and this is included in your final checkout price. For orders placed outside of these countries, additional taxes and duties may be charged which vary according to your location.
You can track your order by following the tracking link in the body of your order confirmation email. If you have an account with SALONI World, you can also track your order in your account. If you have any questions on the delivery status of your order, please contact our Customer Care team and we will happily advise further.
We currently use DHL as our shipping partner.
If you purchase multiple items within the same order, your items will be shipped together. If you purchase multiple items across different orders, these will be shipped separately as per each transaction.
We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, please contact our Customer Care team at customercare@salonilondon.com with the following information:
Your order number
A short description of the issue
Supporting images
Our Customer Care team will then be in touch to advise on next steps.
All items that are returned as faulty will be thoroughly inspected by our quality control experts to determine whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item.
Replacements are subject to availability, and we ask that you state this option at the time you request a return.
Returns and Exchanges
Our full returns policy can be found by following this link here.
We will happily refund all items, including sale purchases, provided they are returned in their original state and pass quality control at our warehouse. Please note some stock in the USA is sold as Final Sale and this will be clearly marked on the product page.
Your refund will be credited to the original payment method, excluding any shipping costs, customs and duties. Any currency conversion loss will not be covered in the refund. Additionally from 4th June 2024 we are introducing a refund charge of £10 per return.
Keep in mind that refunds can take up to 14 working days to show in your account due to varying processing times between payment providers.
Please follow the below steps when returning your purchase:
If your return is from the UK:
Please access the returns portal link here and follow the instructions. Your order number must include # followed by your 5-digit order number. Please use the email address associated with your order. Once you have registered your return please use the prepaid DHL return label located in your parcel.
If your return is from the USA/ Europe/ Rest of World:
Please access the returns portal link here and follow the instructions. Your order number must include # followed by your 5-digit order number. Please use the email address associated with your order. Once you have registered your return please print the DHL return label.
To ensure that your return is insured by our policy and received without delay, item(s) must be sent using our DHL return service and in our packaging provided. Please use the DHL return label located within your order. If you organise your own return method, SALONI will not be liable for any loss.
Please email customercare@salonilondon.com if you wish to use any alternative return methods.
We currently do not offer an exchange service. If you would like to make an exchange, you must first return the original item(s) and place a new order. You will be refunded for the original item in accordance with our returns policy.
Products and Availability
Our size guide can be found here.
In order to help find the best fit, the following information is available on every product page:
A size conversion chart to help convert international sizes
Fabric and design details
Size of the garment worn by the model