RETURNS POLICY

Returns Policy
We hope you enjoyed your order, but if you have decided to return anything refer to our policy below.
You have 14 days from receiving your order to arrange your return. All returns are subject to the following conditions:
  • Item(s) are in new and unworn condition
  • All correct garment tags and packaging are in place and attached
  • Item(s) must be returned with security tags attached
  • Item(s) must have been purchased from saloniworld.com
Returns that do not meet our policy will be sent back to you at your own cost or we may withhold up to 40% of your refund.
Returning Your Purchase
Please follow the below steps when returning your purchase.
If your return is from within the UK and relates to an order placed on or after June 4th 2024:
  • Please access the returns portal link here and follow the instructions. Your order number must include the # followed by your 5-digit order number. Please use the email address associated with your order. Once you have registered your return please use the prepaid DHL return label located in your parcel.
If your return is from outside the UK:
  • Please access the returns portal link here and follow the instructions. Your order number must include # followed by your 5-digit order number. Please use the email address associated with your order. Once you have registered your return please print the DHL return label.
To ensure that your return is insured by our policy and received without delay, item(s) must be returned using our DHL return service and in our packaging provided. If you organise your own return method, SALONI will not be liable for any loss.
Please email customercare@salonilondon.com if you wish to use any alternative return methods.
Receiving Your Refund
Your refund will be credited to the original payment method, excluding any shipping costs, customs and duties. Any currency conversion loss will not be covered in the refund. Additionally from 4th June 2024 we are introducing a refund charge of £10 per order.
Keep in mind that refunds may take up to 14 working days to show in your account due to varying processing times between payment providers.
Exchanges
We currently do not offer an exchange service. If you would like to make an exchange, you must first return the original item(s) and place a new order. You will be refunded for the original item in accordance with our returns policy.
Quality Control
Our team strives to provide the highest quality control to our products. Before your order is shipped to you, each item undergoes a stringent quality check by our manufacturers and packing team.
Faulty & Damaged Returns
Item(s) are classified as faulty if they are received with a manufacturing fault. If you receive an item which is defective, please contact our Customer Care team immediately at customercare@salonilondon.com with your order number, images showing the fault and a description. Once we receive the email, we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of an exchange or refund.
If an item shows signs of wear, damage, or other issues not related to manufacturing faults, it may be returned at your cost or we may withhold up to 40% of your refund. However, items damaged due to normal wear and tear, incorrect use, or improper washing are not considered faulty or damaged.
Frequent Returns
SALONI strives to offer timeless and classic additions to your wardrobe. Our garments are meticulously checked before we send them to you, and we work to ensure that all sizing information provided on our site is accurate.
If we notice a high returns rate on your account, we may deactivate your account and refuse any future orders until our Customer Care team contacts you to assess the situation further and understand what is not working for you.